Gail has been with Advocate since 2014 and has the overall responsibility for the Client Relations Team. She provides leaderships to ensure our clients are receiving the best RCM service levels. Gail works to ensure the overall success of our client relationships and partners closely with our internal operations teams to optimize overall performance and ensure all key metrics are achieved.

Prior to her role as Associate Vice President of Client Relations, Gail was the Director of Client Relations, a Senior Client Manager, and a Financial Analyst. Having held various roles at ADVOCATE allows her to fully understand the needs of the clients from both a service and analytical perspective. She also works closely with ADVOCATE’s content creation team and sales team.

Gail holds a bachelor’s degree from Miami University and is a member of the RBMA.

Outside of work, Gail enjoys spending time with her husband and two dogs.