Michelle has been employed by ADVOCATE since December 2018. She has been in the medical billing field for over 20 years. In her role as Operations Director, her primary focus is on ensuring efficient and seamless client service within the operations team. Michelle oversees the operations of the Credentialing, Payment, Credit Balance, Accounts Receivable and Customer Service departments, including monitoring quality and quantity of workflow. She identifies and implements improvement measures and policies that will enhance the departments.

Michelle has a Bachelor of Arts in Psychology from South University.  Prior roles include Project Manager and Client Relations Manager with Intermedix, an R1 company, and Billing Advisor with Cardinal Health.